Process

Customers call in or order online. If anything is not available, we discuss alternatives with our clients. Any produce specifications are noted for the buyer and packers, and delivery instructions are logged for drivers.

We look at the buying requirements for the day and the special produce requirement report. This helps us get an idea of any produce that needs special grading or if it needs to be at a certain stage of ripeness. Our warehouse has a continual rotation of produce coming in from our suppliers and growers

We check all products by look, feel and temperature. Frozen goods and dairy are checked in by an infrared probe. All goods are checked into our temperature monitoring system that provides us with 24-hour real-time fridge updates. We keep different temperatures for different products, allowing the produce to keep its flavour and delicate quality for longer.

We pick and pack orders daily for 15 hours. All orders are hand-picked and packed according to individual customer requirements by our specialist team..

Once the orders have been thoroughly checked and are ready for delivery, our team inspects the refrigerated vehicles. Drivers keep the same runs daily so they understand customer delivery needs. All vehicles are equipped with GARMIN tracking to give our customers real-time updates, accurate delivery times and fridge temperatures.